Out of respect for our guests, services for clients arriving more than fifteen minutes late will only be honored at our discretion. We reserve the right to cancel or modify your services as needed, to stay on time for all following appointments.
Booking & Cancellations
When you book your appointment, we will ask for your credit card information in order to put a hold on your appointment. Less than 24-hour notice will result in a charge equal to 50% of the reserved service amount. “No Shows” or a cancellation 4 hours or less will be a 100% charge of the service booked. Our cancellation policy allows us time to inform our standby guests of any availability, as well as keeping our stylists scheduled filled, thus better serving everyone. We ask that you please reschedule or cancel at least 1 day before the beginning of your appointment.
Running Late?
If you’re running late, please call or text. We’ll do our best to accommodate, but we may need to adjust or reschedule your appointment depending on timing.
Adjustments
In order to receive a complimentary adjustment on the cut or color you received in the salon, you must contact the salon within 7 days from the date of your original service. All adjustments will be performed by the stylist who originally performed the service and all adjustments are subject to stylist/management discretion. Note: Corrective color is not guaranteed.
Children & Guests
Salons can be an unsafe environment for small children. For the safety and comfort of all clients, all children accompanying an adult to their appointment must be supervised and seated next to the adult at all times.
Payments
We accept major credit cards and digital payments. Tips are always appreciated and can be added at checkout.
Retail Returns
Unopened products may be returned or exchanged within 14 days with receipt. We’re happy to help you find the right fit.
Privacy & Consent
We respect your personal data. Please review our Privacy Policy to learn more.