new to willow?
we’re glad you found us. here’s everything you need to know before your first appointment.
how does booking work at willow hair?
book online anytime. for new clients, we’ll sometimes follow up to make sure you’re with the right stylist for what you’re looking for. sometimes that means confirming what you’ve already booked. sometimes we’ll suggest someone else on the team who’s a better fit. either way, you’ll hear from us before anything changes.
we’ve matched clients with the right stylist since we opened in 2009. it’s one of the things clients tell us they appreciate most about coming here.
why do you follow up after I book?
because the match matters. willow has stylists & estheticians with different specialties. if your appointment’s already a great fit, you won’t hear from us beyond a confirmation. if we think someone else on the team would serve you better, we’ll reach out before your appointment to suggest the switch.
what should I tell you when I reach out?
whatever you know. what you’re hoping to change, what you want to keep, what hasn’t worked before. a photo of what you have now and a photo of what you’re going for help a lot, so bring those if you have them. if you’re not sure what you want, that’s fine too. that’s what the consultation is for.
how do I get in touch?
call or text us at 541-343-3143, or send us a message. we’ll get back to you promptly to set up your first appointment.
what if I’m looking for a specific stylist?
if you have someone in mind, maybe from instagram or a friend’s recommendation, just say so when you reach out. we’ll do our best to make it work.
what about willow skincare — facials, microneedling, lash and brow treatments?
skincare appointments with isela & claire can be booked directly. new esthetics clients are welcome to request a complimentary consultation before booking their first treatment if they’re not sure where to start.
what should I know before I arrive?
come with clean, dry hair if possible. it helps your stylist see your natural texture and make better decisions. if you’re coming in for color, avoid heavy product buildup. if you have photos or inspiration images, bring them or have them ready on your phone.
for skincare appointments, please arrive makeup-free.
policies
we ask for 24 hours notice for cancellations or rescheduling. cancellations made with less than 24 hours notice are charged 50% of the service price. no-shows, or cancellations within 4 hours of your appointment, are charged the full service price. we keep a card on file to secure your appointment.
timeliness, appointment changes, kindness & inclusion, adjustments, deposits, photos, children, animals, payments, retail returns, and privacy are covered in full on our policies & procedures page.
ready to get started?
call or text 541-343-3143