policies & procedures
cancellations & no-shows
we ask for 24 hours notice for cancellations or rescheduling. cancellations made with less than 24 hours notice are charged 50% of the service price. no-shows, or cancellations within 4 hours of your appointment, are charged the full service price.
credit cards
we keep a card on file to secure your appointment. no charges will be put on your card except in the case of a late cancellation or no show, or when a particular booked service requires a deposit.
timeliness
please arrive on time for your appointment. if you’re running more than 15 minutes late, we may need to reschedule you, and the late-cancellation fee will apply. for shorter services (bang trims, quick touch-ups), arriving late may mean we’re not able to complete the full service in the time available.
appointment changes
on occasion, yes — we are a busy salon, and some services take a little longer than we plan for. we will always do our best to keep you updated if your appointment is running behind, and we appreciate your patience when it happens.
adjustments
it’s important to us that you love your hair. if something isn’t feeling quite right, let us know within 7 days of your appointment and we’ll get you back in as soon as possible to make it right. if you’ve simply had a change of heart, we are happy to have you book a new appointment. all adjustments will be performed by the stylist who originally performed the service and all adjustments are subject to stylist/management discretion. note: corrective color not included.
kindness & inclusion
we expect kindness and respect — from our team toward every client, and from every client toward our team. willow hair reserves the right to decline future service to anyone who treats our staff with disrespect.
deposits
a non-refundable deposit may be required for services scheduled over $500, such as extensive color correction or extensions. this will be discussed with you at the time of booking.
photos
we love sharing our work. any photos taken during your visit may be used on our website or social media. if you’d rather we didn’t photograph or share your visit, just let your stylist know.
buying our products
please purchase r+co and eminence organic skin care products directly through willow, either in the salon or through the links on our site. these are professional lines sold only through authorized salons — anywhere else, we can’t guarantee freshness or authenticity.
children
salons can be an unsafe environment for small children. for the safety and comfort of all clients, all children accompanying an adult to their appointment must be supervised and seated next to the adult at all times.
animals in the salon
only ada-defined service animals are permitted. all other animals are subject to management approval.
Payments
We accept major credit cards and digital payments. Tips are always appreciated and can be added at checkout.
Retail Returns
Unopened products may be returned or exchanged within 14 days with receipt. We’re happy to help you find the right fit.
Privacy & Consent
We respect your personal data. Please review our Privacy Policy to learn more.