new to willow?

we’re glad you found us. here’s everything you need to know before your first appointment.

how does booking work at willow hair?

book online anytime. for new clients, we’ll sometimes follow up to make sure you’re with the right stylist for what you’re looking for. sometimes that means confirming what you’ve already booked. sometimes we’ll suggest someone else on the team who’s a better fit. either way, you’ll hear from us before anything changes.

we’ve matched clients with the right stylist since we opened in 2009. it’s one of the things clients tell us they appreciate most about coming here.

why do you follow up after I book?

because the match matters. willow has eight stylists with different specialties, different strengths, and different chairs. the right pairing makes a real difference in your result. if your appointment’s already a great fit, you won’t hear from us beyond a confirmation. if we think someone else on the team would serve you better, we’ll reach out before your appointment to suggest the switch.

what should I tell you when I reach out?

whatever you know. what you’re hoping to change, what you want to keep, what hasn’t worked before. a photo of what you have now and a photo of what you’re going for help a lot, so bring those if you have them. if you’re not sure what you want, that’s fine too. that’s what the consultation is for.

how do I get in touch?

call or text us at 541-343-3143, or send us a message. we’ll get back to you promptly to set up your first appointment.

what if I’m looking for a specific stylist?

if you have someone in mind, maybe from instagram or a friend’s recommendation, just say so when you reach out. we’ll do our best to make it work.

what about willow skincare — facials, microneedling, lash and brow treatments?

skincare appointments with claire and isela can be booked directly. new esthetics clients are welcome to request a complimentary consultation before booking their first treatment if they’re not sure where to start.

what should I know before I arrive?

come with clean, dry hair if possible. it helps your stylist see your natural texture and make better decisions. if you’re coming in for color, avoid heavy product buildup. if you have photos or inspiration images, bring them or have them ready on your phone.

for skincare appointments, please arrive makeup-free.

policies

cancellations & no-shows

we ask for 24 hours notice for cancellations or rescheduling. late cancellations are charged 50% of the service price. no-shows are charged the full service price. we respect your time and ask you to respect ours.

credit cards

we keep a card on file to secure your appointment. if you’d rather we didn’t store your card, just let us know — we’re happy to accommodate.

timeliness

please arrive on time for your appointment. if you’re running more than 15 minutes late, we may need to reschedule you, and the late-cancellation fee will apply. for shorter services (bang trims, quick touch-ups), arriving late may mean we’re not able to complete the full service in the time available.

appointment changes

on occasion, yes — we’re a busy salon, and some services take a little longer than we plan for. we’ll always do our best to keep you updated if your appointment is running behind, and we appreciate your patience when it happens.

adjustments

it’s important to us that you love your hair. if something isn’t feeling quite right, let us know within two weeks of your appointment and we’ll get you back in to make it right. if you’ve simply had a change of heart, we’re happy to have you book a new appointment.

kindness & inclusion

we expect kindness and respect — from our team toward every client, and from every client toward our team. willow hair reserves the right to decline future service to anyone who treats our staff with disrespect.

deposits

a non-refundable deposit may be required for services scheduled over $500, such as extensive color correction or extensions. this will be discussed with you at the time of booking.

photos

we love sharing our work. any photos taken during your visit may be used on our website or social media. if you’d rather we didn’t photograph or share your visit, just let your stylist know.

buying our products

please purchase r+co and eminence products directly from us, either in the salon or through the links on our site. this helps guarantee you’re getting authentic, fresh product — and it supports our small business and our team.

ready to get started?

call or text 541-343-3143